Luxury Concierge Services
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Frequently Asked Questions
To join the Shake My Keys platform and connect with our professional and highly skilled concierge team, there is an annual membership fee. For more details, please download the app. While our concierge team will diligently research to fulfill your requests, a minimum fee of 10 euros will be required per request to cover these efforts. You are welcome to add to this amount based on your level of satisfaction with the service provided.
Our selection for the concierge is based on two main aspects, the best references and the most experienced. All our concierge members have acquired their experience in the hotel industry, private concierge services or corporate concierge services. Each one of them is currently or has been a concierge with a very high level of customer service skills.
Clients’ requests automatically are sent to the concierge member of the selected location. Once he / she is available, they will accept to assist you. At that moment, Shake My Keys will ensure that your request will be replied to within 24 hrs. This space of time is tolerated taking into consideration the world time zones.
Shake My Keys is pleased to assist you in Belgium. Simply choose your location on our mobile application, ask your questions and get in touch with the local concierge available. Shake My Keys will be soon available everywhere around the world, stay tuned.